Terms of use

PLEASE READ THESE TERMS OF USE CAREFULLY.

THESE TERMS AND CONDITIONS ARE BINDING.

We are updating our Terms of Use: Our updated Terms of Use will be effective as of September 7, 2018.

By using the MeuSPY.com and the MeuSPY service you agree to be bound by the following Terms of Use.

Welcome to the site MeuSPY.com (hereinafter referred to as the 'Site').

These Terms of Use (hereinafter referred to as the 'TdU') describe the terms and conditions applicable to your access to and use of the Site and the software of the MeuSPY.com site (hereinafter referred to as the 'Software') made available through or in connection with the Site (hereinafter referred to as the Service). These TdU define the terms and conditions under which MeuSPY provides you with access to the Site and the Service.

In these TdU, ́MeuSPY ́, ́ we ́ and ́nosso ́ means MeuSPY.

YOUR USE OF THE SITE AND/OR SERVICE MEANS THAT YOU AGREE TO THESE TDU AND HAVE CONSTITUTED YOUR MANDATORY ACCEPTANCE OF THESE TDU, INCLUDING ANY MODIFICATIONS THAT MEUSPY MAKES FROM TIME TO TIME.

  1. Main Points
    1. The MeuSPY Site and Software will be used solely for the purpose of (i) parental control of your children, (ii) by employers to monitor the devices belonging to them and with which employees work, (iii) on a device that is owned by the user, (iv) by a user with the consent of the device owner.
    2. To purchase and use the Software you must create your account by completing billing information and payment method by providing your personal information.
    3. MeuSPY receives only the information you provide, such as your identity and email address.
    4. By providing your payment information when purchasing the Software, you are aware that MeuSPY does not collect this information, it is the Payment Provider that receives the payment details.
    5. You are aware that MeuSPY is not responsible for any leakage of third-party data from DATABASES and/or DNS servers.
    6. You will not use the Site or Service in violation of any laws to which you are subject. Notwithstanding the foregoing, MeuSPY is not responsible for your access to or use of the Software.
    7. Before completing your order with MeuSPY, you agree to read the Compatibility Policy and verify the requirements of your target device in accordance with the Compatibility Policy.
    8. You understand that you need physical access to the device to install the Software.
    9. You agree that MeuSPY is not responsible in any way for your installation of the Software on a target device.
    10. You will appropriately follow all instructions and documentation provided by MeuSPY to you in MeuSPY.com.
    11. You will not allow any third party to access your account or use the Software. If access is granted to a third party deliberately or by mistake or in any other way without your consent, you acknowledge that MeuSPY has no responsibility for this.
    12. You will install the Software only on devices owned by you or that you have received consent from the owner.
    13. We reserve the right to modify, terminate or refuse the MeuSPY Service to any user for any reason without notice at any time.
    14. We reserve the right to change these TdU at any time.
  2. Signature
    1. To subscribe to the Service you must place the order.
    2. The Service provides the Products defined to be requested by a user. Product packages depend on your device, the amount of functionality you can choose from, and a subscription plan.
    3. In your account you can have several subscriptions.
    4. When placing the order you must complete the Billing Information and Payment Method by providing your personal information.
    5. Upon purchase of the Software, the plan will be released within 3 business days.
    6. After the end of the contract your account will be partially blocked until there is a new payment.
    7. You can choose the subscription plan for periods of 1 month, 3 months, or 12 months.
    8. You are aware that you can use the Software for more than one target device when purchasing a subscription plan, but you must reinstall it yourself.
    9. The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription plan.
    10. If you haven't turned off auto-renewal for your order, you'll be charged for the next subscription plan period. You can turn off auto-renewal in your dashboard/account during the subscription period.
    11. You can never use another user's account without permission. When creating your account, you must provide accurate and complete information.
    12. You are solely responsible for the activities that occur on your account, and you must keep your account password secure.
    13. You may not share or transfer any account. You can't disclose your password to someone else.
    14. You must notify MeuSPY immediately of any breach of security or unauthorized use of your account or if you believe that an account password has been compromised.
    15. MeuSPY will not be liable for any losses caused by any unauthorized use of your account.
    16. You can interact with the Service through your account/dashboard by changing the settings that are available to you. You can allow automatic renewal for your order or turn it off.
    17. You are responsible for all activities that occur on your Account.
    18. You agree not to create or access an account using a false identity or information, or on behalf of someone other than yourself.
    19. You agree not to create an account or use the Service if your Account has previously been removed by MeuSPY, or if you have been previously banned from the Service.
    20. You have the right to cancel any account of yours at any time. You may cancel any account registered to you by following the instructions on the Site.
    21. If you voluntarily terminate an account or allow the account to expire, you may reactivate that account at any time through the dashboard on the Site. Accounts terminated by MeuSPY for any kind of abuse, including but not only a breach of the Service, monitoring of all devices on which the Software is installed will cease, and any information you have submitted to the Site or that is related to your account may no longer be accessed by you.
    22. If you forget your Account password, you can restore access with your private encryption key.
    23. You agree that after the end of your contracted disk space your account will be partially blocked.
  3. Software Application
    1. The Software may be used only in connection with the End User License Agreement, and rules, restrictions or documentation set by MeuSPY from time to time.
    2. You understand that MeuSPY, in its sole discretion, may at any time, for any reason, suspend or terminate any license and disable the Software and information that you may have already accessed or installed without notice.
    3. MeuSPY reserves the right to add or remove features or functions of the Software at any time at its sole discretion.
    4. You can use the basic functionality pack on a jailbreak (iOS) or root (Android) device. If you need more functionality in any other premium mobile and computer package, you will need to apply jailbreak (iOS) or root (Android), which are legal procedures under applicable laws.
    5. If your device has been unlinked from the Software due to an update to your device's operating system, you can contact customer service in [email protected] to relink the device. You should remember that you may lose the warranty for your target device's operating system, and by revousing it you will do so at your own risk.
    6. If you have any technical questions, please contact customer service in [email protected].
  4. Acceptance
    1. By using our Site and/or Service, you represent that you have read and agreed to these Terms of Use and our End User License Agreement, Privacy Policy, Refund Policy, Cookie Policy and Compatibility Policy.
    2. MeuSPY may revise these Terms of Use, End User License Agreement, Privacy Policy, Refund Policy, Cookie Policy and Compatibility Policy at any time without notice, and new versions will be available on the Site.
    3. If at any time you do not agree to any part of these Terms of Use, End User License Agreement, Privacy Policy, Refund Policy, Cookie Policy and Compatibility Policy, you must immediately stop using the Site and/or Service.
  5. Safety
    1. MeuSPY cares about the integrity and security of your personal information.
    2. You acknowledge that you provide your personal information to MeuSPY and the Payment Provider when placing your order for the Product.
    3. You understand that we may use your personal information to contact you with newsletters, marketing or promotional materials and other information related to the Product. A user always has an option to unsubscribe.
    4. MeuSPY receives personal information from a user at the user's identity and email (login) limit; a password is known only to a user.
    5. MeuSPY stores your personal information in your database in an encrypted manner, which means that MeuSPY does not have direct access to such encrypted data. However, MeuSPY is not responsible for any leakage of third-party databases.
    6. You agree that you are required to retain the private encryption key provided by MeuSPY to you.
    7. MeuSPY stores the user's login in a database. The user's password is not stored. We store only the hash of the password generated by the md5 hash function of the user's passwords.
    8. MeuSPY does not collect records and data downloaded from a target device using the Software in the event of an active account longer than three (3) months. MeuSPY does not collect records and data downloaded from a target device using the Software in the event of an expired account longer than one (1) month.
    9. MeuSPY does not store in its databases the records and data downloaded from a target device using the Software in the case of an active account for more than 3 (three) months. After this period expires, all information is deleted. In the case of expired accounts, all records and data downloaded from a target device using the Software is deleted within a period of one (1) month.
    10. In the event of disclosure of such encrypted data, MeuSPY will not be held responsible.
    11. MeuSPY does not control, monitor and/or are aware of a user's purpose with the application of the Software and MeuSPY will not be liable for such use of the Software. It is of total risk and responsibility of the user.
    12. You acknowledge that MeuSPY does not encourage its users to illegally exploit the MeuSPY service.
  6. Requirements to a user
    1. By placing an order for the Product, you acknowledge and agree that you are 18 years of age or older.
    2. By installing the Software on a device, you acknowledge and agree that you are the parent of an underage child.
    3. By installing the Software on a device, you acknowledge and agree that you are an employer and the employees' devices are your property.
    4. By installing the Software on a device, you acknowledge and agree that such device is your property or you have notified and received the consent of the owner of that device.
  7. Target device compatibility
    1. You are aware that before you make a subscription request you should carefully read the Compatibility Policy.
    2. You are aware that before installing the Software you should check the compatibility requirements of your target device.
    3. If your device is not compatible with the Compatibility Policy, you may not install and use the Software.
    4. If you failed to comply with the Compatibility Policy prior to signing, you agree that it is your responsibility and you will not be refunded.
    5. If you failed to comply with the Compatibility Policy prior to installation, you agree that it is your responsibility and you will not be refunded.
    6. You understand that if you need your device to be compatible with the Compatibility Policy to use the Software, you must apply the jailbreak or root of your device.
  8. Software Updates
    1. With an effort to improve the Service, MeuSPY may update the Software from time to time.
    2. You acknowledge and agree that MeuSPY shall update the Software with or without notice.
    3. You acknowledge and agree that MeuSPY may request by email or control panel that you make such update of the Software on a target device.
  9. Free Trials
    1. The subscription to the MeuSPY Service can begin with a free plan that entitles you to only 25mb of disk space and 10 shares per day.
    2. You must enter your personal information to use the free trial.
    3. After the end of your disk space your account will be blocked until a plan is contracted.
    4. You may cancel your use of your Service at any time during the Free Trial.
    5. Upon cancellation, you will immediately lose all access to the Service and any data and information stored in your account.
    6. Any unused portion of the Free Trial period will be lost when you purchase a subscription plan.
    7. MeuSPY reserves the right to modify, cancel or limit the Free Trial without notice at any time.
  10. Refunds and Returns
    1. Please review the Refund Policy. The MeuSPY Software includes a money back guarantee if you are not satisfied for any reason.
    2. Your eligibility for a refund may depend on the Product package, subscription plan, duration from the transaction, etc.
  11. Links
    1. The Site may contain links to sites operated by other parties.
    2. MeuSPY provides these links to other websites as a convenience, and the use of these sites is at your own risk.
    3. These sites are not under the control of MeuSPY, and MeuSPY is not responsible for the content available on the other sites.
  12. Intellectual property
    1. Trademarks. The MeuSPY logo is a registered trademark/service mark in use by MeuSPY.
    2. Unauthorized use of the MeuSPY trademark, service mark or logo is a violation of applicable trademark laws and prevailing international intellectual property laws.
    3. Copyright. The Site, Service and Software are protected by applicable laws and international copyright laws.
    4. All intellectual property in the design and structure of this website and the materials and information posted on its pages belong to MeuSPY or its licensors. You may not copy any part of this site or do anything in relation to any part of the site other than one of the following:

      (a) you may print or download to a local hard drive the pages of this site for personal, non-commercial use only,

      (b) in materials issued to third parties you can only quote from this website as such quotation is not used in a misleading context and that you give due credit to both the author and To MeuSPY.

    5. You may not use or reproduce any portion of this site or the material contained therein in any way that is not listed above without obtaining prior permission from MeuSPY.
    6. Any images appearing on the Site with a recognition of the Licensed Material include restrictions to download such material that are not for personal use, and prohibit republication, retransmission, reproduction or other use of the Licensed Material.
  13. EXEMPTION FROM GUARANTEES. TO THE MAXIMUM EXTENT ALLOW BY LAW
    1. THE SITE AND SERVICE ARE PROVIDED AS IS "AS IS AVAILABLE" FOR THEIR USE, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPLICIT OR IMPLICIT, INCLUDING, BUT NOT ONLY, THE GUARANTEES OF COMMERCIALIZATION, ADEQUACY FOR A PARTICULAR USE, TITLE, NON-VIOLATION, THOSE ARISING FROM THE COURSE OF TRADING OR COMMERCIAL USE. MEUSPY DOES NOT OFFER ANY WARRANTY AS TO THE ACCURACY, COMPLETEness or RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SITE OR SERVICE, OR AS TO THE PERFORMANCE OF THE SAME. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE TRUSTING IT. THE USE OF THE SITE AND/OR THE SERVICE OCCURS AT YOUR OWN RISK. MEUSPY DOES NOT GUARANTEE THAT YOU MAY ACCESS OR USE THE SITE AND/OR THE SERVICE AT THE TIMES OR PLACES OF YOUR CHOICE; THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; WHAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
    2. Because some states or jurisdictions do not allow exemption from implied warranties, the above provisions may not apply to you.
  14. LIMITATION OF LIABILITY; UNIQUE AND EXCLUSIVE SOLUTION
    1. TO THE FULLEST EXTENT PERMITTED BY LAW, MEUSPY, ITS AFFILIATES, LICENSORS AND COMMERCIAL PARTNERS (COLLECTIVELY, THE ́RELATED PARTIES ́) DISCLAIM ANY LIABILITY, WHETHER BASED ON CONTRACT, UNLAWFUL ACT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANYTHING ELSE, AND IS STILL EXEMPT FROM ALL LOSSES, INCLUDING, BUT NOT LIMITED, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEBSITE, SOFTWARE AND/OR SERVICE, EVEN IF MEUSPY AND/OR RELATED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    2. WITHOUT LIMITING THE ABOVE PROVISIONS, IN NO WAY THE LIABILITY OF MEUSPY OR ANY RELATED PARTIES SHALL EXCEED THE AMOUNT OF R$60.00 OR THE AMOUNT THAT WAS PAID TO US OR OUR DESIGNERS DURING THE SIX (6) MONTHS PRIOR TO THE CAUSE OF ACTION ARISING FROM THE LIABILITY THAT AROSE.
    3. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages in such states or jurisdictions, the liability of MeuSPY and its affiliates shall be limited to the fullest extent by law.
  15. Indemnity
    1. You agree to indemnify, defend and hold MySPY and the related parties exempt from any claims, demands, damages or other losses, including reasonable attorneys' fees, that result from or deem for your use of the Site, the Software and/or the Service or any violation by you of these TdU or any other policy that MeuSPY may issue for the Site, software and/or the Service from time to time.
  16. Assignment
    1. MeuSPY may assign these TdU, in whole or in part, to any person or entity at any time with or without your consent.
    2. You may not assign these TdU without myspy's prior consent, and any assignment not authorized by you will be void.
  17. Divisibility
    1. If any part of these TdU is found to be invalid or unenforceable, then that portion will be separated, and the rest of the TdU will remain in full force.
  18. Attorney's Fees
    1. In the event that any dispute or arbitration is brought by any party in connection with these TdU, the prevailing party shall have the right to recover from the other party all reasonable costs, attorneys' fees and other expenses incurred by such party prevailing in the dispute.
  19. No Waiver
    1. Failure or delay on the part of MeuSPY to ensure compliance with the TdU does not constitute a waiver of these TdU.
    2. MeuSPY's express waiver of any provision, condition or requirement of these TdU shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
  20. Warnings
    1. All notices given by you or required by these TdU must be in writing and sent to:

      technical requests should be sent to [email protected].

      legal requests will be sent to [email protected].

  21. Total Agreement
    1. These TdU, including documents expressly incorporated by reference, constitute the entire agreement between you and us with respect to the Site and/or Service and supersede all prior and contemporary communications, whether electronic, oral or written, between you and us with respect to the Site, the Software and/or the Service.
  22. Closure of the Service
    1. The Service may have terminated after the subscription expires.
    2. MeuSPY reserves the right to deny the service to any user at MeuSPY's sole discretion.
    3. The Service is offered with the understanding that MeuSPY may terminate any subscription and/or your access to the Service at any time, for any reason or no reason whatsoever, including, but not limited to, any violation of these TdU.
    4. MeuSPY may stop offering and/or supporting the Service at any time.
    5. MeuSPY reserves the right to deny the service to, or, if applicable, terminate the service of, or associated with, any user who attempt to monitor the device of an individual who has not received the consent of the owner of such device.
    6. In such cases MeuSPY reserves the right to block all accounts associated with such potentially infringing user.
  23. LEGAL EFFECT
    1. These TdU describe certain legal rights. You may have other rights under the laws of your state or country. These TdU do not alter your rights in accordance with the laws of your state or country.
    2. If the laws of your state or country do not allow you to use the Software or use all features thereof, you acknowledge and agree that this is your responsibility.
    3. For more information, please contact MeuSPY Customer Support at [email protected].